How do I shop on Tommy-Choo?
Open the Store from the homepage or header, choose your pet type and category, and add items to your cart. Set your delivery pincode so we can show what can be delivered to you.
How do Services and NGOs work?
Use Services or NGOs in the header to browse categories by pet type. Listings are provided by partners; details, pricing, and contact options appear on each listing page.
Where can I see my orders?
Sign in and open My Orders from your profile or the footer. You will see status updates and details for each purchase.
Which payment methods are accepted?
Payment options shown at checkout reflect methods enabled for the marketplace (placeholder). Final list will be confirmed before public launch.
How does delivery work?
Delivery is organised around Indian pincodes. Your pincode determines product availability and estimated delivery areas — not city-wide browsing filters.
Can I return or cancel an order?
Return and cancellation rules depend on the item, seller, and order status. See the Refund & Cancellation Policy (draft) for an overview.
What is the Hub?
The Hub is Tommy-Choo’s editorial space for articles on pet care, training, nutrition, and adoption. It is separate from the Store catalogue.
How do I contact support?
Use the Contact Us form (validation only until email is connected) or the placeholder support details listed there.