1. Overview
This policy explains placeholder rules for cancelling orders, returning products, and receiving refunds. Final policy must align with seller agreements, consumer law, and payment partner rules.
2. Cancellations
Orders may be cancellable before they are shipped or before a service appointment is confirmed, depending on status shown in My Orders. Cancellation windows and fees (if any) will be stated at checkout and in order details.
3. Returns & eligibility
Return eligibility may depend on product category, hygiene seals, damage, and time since delivery. Non-returnable categories (placeholder examples: opened pet food, personalised items) will be listed before purchase where required.
4. Refund processing
Approved refunds are typically returned to the original payment method. Processing time is placeholder: [e.g. 5–10 business days after inspection]. Bank timelines may vary.
5. Services & NGOs
Service bookings and NGO contributions may follow separate cancellation terms shown on the listing or checkout flow. Contact the listing provider where indicated.
6. How to request help
Start from My Orders for product issues, or Contact Us with your order ID. Support email placeholder: [support email placeholder].